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Purchase An Item You Are Unhappy With?

You can receive a full refund if you decide to cancel within 14 days of receiving your item. In this instance, the product must be returned to DL8 Cable Mate within 14 days. If you decide to Return the item after the 14 day period you can only return in exchange for a store credit as long as your return satisfies the terms below.

Return & Exchange Policy

DL8 Cable Mate will only cover your return shipping cost if the product is faulty otherwise you must pay shipping on returned items. If required, DL8 Cable Mate will reimburse the shipping charge on faulty items so long as we approve the cost of the shipping before you send it (please note we will only cover standard shipping costs for faulty items) So please do not send using any priority service.
All products must be returned, intact, complete with packaging. We reserve the right to refuse the return of products that have been damaged in transit (so please ensure you packed the product securely), or where the package has been damaged. including where shipping labels have been attached directly to the product packaging.
If the product is not faulty and was sent to you with free shipping, our shipping cost will be deducted from your refund or store credit.

Please note, Unopened products may be returned up to 60 days after purchase and opened products may only be returned up to 30 days after purchase.
The terms of this guarantee may change at any time.

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